Shipping Policy

We ship orders to the countries and regions available at checkout.

Shipping costs and estimated delivery times are shown before you pay for your order.

Regular orders are prepared for shipping within 3–5 business days. Pre-orders are shipped within the time frame stated on the product page.

Once your order has been shipped, you will receive an email confirmation. If tracking is available for your chosen shipping method, the email will include a tracking number.

Delivery times are estimates. Delays may occur due to postal or courier services, customs processing, weather conditions, or other circumstances beyond our control.

You are responsible for providing the correct shipping address. If you notice an error, please contact us at hello@ptichka.world as soon as possible. We cannot guarantee that the address can be changed after an order has been shipped.

International orders may be subject to customs duties, taxes, or fees in the destination country. Unless stated otherwise at checkout, these charges are the recipient’s responsibility.

If your order has not arrived by the end of the estimated delivery period, contact us at hello@ptichka.world and include your order number. We will help you check the shipment’s status.

Damaged or incorrectly shipped items are handled in accordance with our Refund Policy.